How can we help you?
Find answers, guides and support for your purchases, seller account, payments, digital products and marketplace activity.
Popular topics
Quick answers to common questions from DGSKA customers and sellers.
How can I contact the seller about my order?
Use the available order or seller communication option. Include your order number and clearly explain your question or issue.
My order is processing. What does that mean?
Some orders require additional processing before delivery. Review the estimated delivery information shown with the product.
I didn’t receive my digital product. What should I do?
Check your order details and delivery information first. If the estimated delivery period has passed, contact the seller.
I purchased the wrong platform, region or version.
Review the product listing and applicable seller terms. Digital goods may have restrictions once delivered or used.
My digital item doesn’t work or stopped working.
Contact the seller and explain the issue clearly. Include screenshots or error messages where possible.
My payment or transaction failed. What should I do?
Confirm your payment information and try another supported payment method if necessary.
My payment was refunded. When will I receive the funds?
Refund timing depends on your bank or payment provider after the refund has been issued.
How can I recognize suspicious activity?
Keep payment and important communication within supported DGSKA processes and avoid sharing credentials unnecessarily.
How do I activate my digital item?
Use the Activation Guide Finder below to select the exact type of product you purchased.
I have a different problem. How can I contact DGSKA?
Use the support options near the bottom of this page.
How can I become a seller on DGSKA?
Submit the required seller information through the onboarding process. Marketplace access may require verification.
What are the seller verification requirements?
Requirements may vary depending on the seller profile, business structure and marketplace activity.
How do I create a product listing?
Add an accurate title, description, platform, region, price and delivery information.
How can I update my listing or availability?
Use your seller tools to update stock, pricing and listing details.
How should I communicate with buyers?
Keep communication professional, clear and related to the transaction.
How should I handle a new order?
Fulfill the order according to the delivery method and timeframe shown in your listing.
How do payouts and withdrawals work?
Review your seller payment area for available withdrawal methods and processing information.
What happens if a buyer opens a dispute?
Respond promptly and provide accurate information about the transaction.
What should I do if my seller account is restricted?
Review any notice related to the restriction and contact Seller Support.
How can I improve my performance as a seller?
Maintain accurate listings, reliable delivery and responsive support.
Try another keyword or contact DGSKA support.
Quick visual help
Simple guides for common marketplace and activation processes.
Want to activate your item?
Choose the product type you purchased, then open the correct activation guide.
Contact the right DGSKA team
If you couldn’t find the answer you need, choose the appropriate support option.